Refund policy

Changes/Cancellations

If you wish to cancel or make a change to your order, you must do so before your order is shipped. After your order is shipped, no changes can be made. Please be sure to revise your order before submitting payment. 

Returns

In order to receive a full refund, items must be in their original seals, untampered with. No product should be missing. Return shipping costs will come at the expense of the customer.

We accept unused and unopened product within 30 days. Customer must have shipped their return no later than 30 days from order date. 

Email us at help@nnsugarwax.com with your name, email, and order number. Also include your reason for return request.

After receiving return authorization, you will be given a return address. All merchandise included in the return request must contain all original components in order to receive a full refund. Refund will not include shipping costs.

If the product is opened, it must be limited in use.

If a product is returned without the submission of a return request, a refund will not be given. Also, if contact information (name, order #, etc.) is not sent with the return, a refund will not be able to be issued out.

Refunds

Once your return arrives and is inspected, we will notify you if your return is declined or approved within 3-5 business days. If it is approved, your refund will be issued within 3-7 business days to your original payment method.

Damaged Items

If your item was received damaged, please notify us at help@nnsugarwax.com within 7 days. Please provide name, email, and order number. Photos must also be provided in the email. 

If damaged, we will replace the damaged item(s) with an identical product or an item of equal of greater value if no identical product is on hand. Once the damaged product is verified, a replacement product will be shipped within the next business day.

If you would like to receive a refund instead of a product replacement, you must return the product and follow the return policy instructions. In this case, the customer is required to pay shipping costs.